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Certified Agile Service Manager (CASM)® Training Course

£895 ex VAT

This two day classroom based learning course provides an introduction to Agile Service Management (CASM) – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.

The Certified Agile Service Management (CASM) course is designed for service management professionals who are seeking to enhance their ITSM processes and capabilities. The CASM course is designed to complement and enhance current ITSM frameworks such as ITIL. The Certified Agile Service Management (CASM) training is suitable for delegates with Agile, DevOps or ITIL backgrounds. For ITIL Experts, this course is ideal to help you apply your service management knowledge and deliver value in your organisation. The Mandrean Academy CASM training is accredited by the DevOps Institute.

Agile Service Management applies agile thinking to traditional IT service management processes. It ensures that processes aren’t over-designed or unnecessarily bureaucratic, so that they supply just enough control and structure to effectively and efficiently deliver IT services. Agile service management guidance covers process design, implementation and improvement.

CASM applies agile thinking to IT service management. Processes are designed and released incrementally, allowing the organisation to adapt to new ways of working. Feedback is used to improve the next process increment. The Agile Service Management training covers roles, artifacts and events for Agile Service Management, and will help you to successfully implement ‘just enough’ service management in your organisation.

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 26/40 questions (65%)

  • No pre-requisites, it is however suggested that candidates take the DevOps Foundation Certification prior to this course
  • Completion of an accredited course is a mandatory pre-requisite for the exam

All our courses are held at central London locations.  More detail on our locations can be found in the Venue Section of our site.  You will receive your joining instructions along with the location of your course after enrollment.  We may change the location of the course, still within central London, depending on the number of delegates booked on a course.  Rest assured however that we will never have more than 12 delegates on any training course.

2 Day Classroom Course

Start Time : 9:30 AM
End Time : 4:00 PM

3 Evenings Classroom Course

Start Time : 5:30 PM
End Time : 8:30 PM


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  • 90 Days
  • 12 SEATS
  • Wishlist

About Mandrean Academy

Mandrean Academy provides creative and effective training solutions to help learners compete in an ever increasingly competitive business environment

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