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Certified Agile Process Owner (CAPO)® Training Course

£895 ex VAT

The 2 Day or 3 Evenings classroom based Certified Agile Process Owner (CAPO)® training course aims to provide delegates with an understanding of process owner responsibilities and how to oversee the design, re-engineering and improvement of IT Service Management (ITSM/ITIL) processes, particularly in the context of Agile Service Management.   During the course, participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

  • ITSM Process owners
  • ITSM Process managers
  • Employees and managers responsible for designing, re-engineering or improving ITSM processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processess
    • ITIL Process Owners

  • Your IT Service Management processes will be more effective and efficient
  • Process owners will be more able to work in an Agile environment
  • Engagement and collaboration between IT Service Management and other teams will improve
  • Individual Benefits
  • By attending this course you will be updating your skill-set and improving your future career prospects
  • You will understand the needs of other teams to more effectively position your policies and processes
  • You will be able to adapt IT Service Management processes to work in a more Agile and LEAN environment

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 26/40 questions (65%)

  • No pre-requisites, it is however suggested that candidates take the DevOps Foundation Certification prior to this course
  • Completion of an accredited course is a mandatory pre-requisite for the exam

All our courses are held at central London locations.  More detail on our locations can be found in the Venue Section of our site.  You will receive your joining instructions along with the location of your course after enrollment.  We may change the location of the course, still within central London, depending on the number of delegates booked on a course.  Rest assured however that we will never have more than 12 delegates on any training course.

2 Day Classroom Course

Start Time : 9:30 AM
End Time : 4:00 PM

3 Evenings Classroom Course

Start Time : 5:30 PM
End Time : 8:30 PM

– See Below For Upcoming Events –

– No Suitable Dates? – Contact Us –
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About Mandrean Academy

Mandrean Academy provides creative and effective training solutions to help learners compete in an ever increasingly competitive business environment

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